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LEGAL · POLICIES
Privacy Policy
Patriot’s Pet Care · Fort Jackson / Columbia, SC · Effective upon publication
This Privacy Policy explains what information Patriot’s Pet Care (“PPC,” “we,” “us”) collects when you use our website, sign up for the Welcome Home Program, or contact us, and how we use and protect it. By using our website or services, you agree to this policy.
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Who We Are
Patriot’s Pet Care is a pet-services business in Columbia, South Carolina offering doggy daycare, canine enrichment, boarding, training, grooming, and the Welcome Home Program for new adopters. You can reach us at patriotspetcare.com, (803) 722-4024, or support@patriotspetcare.com.
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Information We Collect
Information you give us
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Account and registration details: your name, email address, mobile phone number, your dog’s name, and the rescue you adopted from.
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Wellness tracker entries you choose to record (such as your dog’s weight, body condition, vaccine dates, and notes).
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Messages you send us and any information you provide when you book a service.
Information collected automatically
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Basic usage and device data through cookies and analytics (pages visited, approximate location, browser type) to help the site work and to understand how it is used.
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How We Use Your Information
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To create and manage your member account and give you access to the welcome video, guidebook, and wellness tracker.
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To verify your mobile number during sign-up.
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To send you account and service messages (for example, a welcome email or a monthly wellness reminder).
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To send optional promotional offers — only if you separately opt in to receive them.
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To operate, secure, and improve our website and services.
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Text Messaging (SMS)
When you provide your mobile number, we use it to verify your identity at sign-up and to send program messages related to the Welcome Home Program (such as account confirmation, wellness reminders, and customer-care updates). Promotional texts are sent only if you separately and voluntarily opt in; they are never required to use our services.
CARRIER-REQUIRED DISCLOSURE
We do not sell, rent, or share your mobile phone number, SMS opt-in, or text-messaging consent with any third party or affiliate for their own marketing or promotional purposes. Your SMS consent is used only to deliver the messages you signed up for.
We use Twilio as our messaging service provider to deliver these texts. Twilio processes the data only to send messages on our behalf, not for its own marketing.
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Message frequency varies based on your activity and the messages you opt in to.
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Message and data rates may apply, depending on your mobile plan.
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Reply STOP at any time to opt out of texts. Reply HELP for help, or call (803) 722-4024.
Full details are in our SMS & Mobile Messaging Policy at patriotspetcare.com/sms.
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Cookies and Analytics
Our website uses cookies and analytics tools to keep the site working, remember your preferences, and measure traffic. You can control cookies through your browser settings; disabling some cookies may affect how parts of the site function.
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How We Share Information
We do not sell your personal information. We share information only with service providers who help us run our website and services — for example, our website platform (Wix), our messaging provider (Twilio), and our analytics provider — and only so they can perform those services for us. We may also disclose information if required by law or to protect the safety, rights, or property of PPC, our customers, or others.
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How We Protect Your Information
We use reasonable administrative and technical safeguards to protect your information, including access controls and protected member-only areas. No method of transmission or storage is completely secure, but we work to keep your data safe and to limit access to those who need it.
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Data Retention
We keep your information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. We also retain records of your SMS opt-in and opt-out, including the date and time, for as long as needed to document consent and comply with applicable rules. You may ask us to delete your account information at any time using the contact details below.
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Your Choices and Rights
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Access or update your account information by logging in or contacting us.
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Opt out of marketing emails using the unsubscribe link, and opt out of texts by replying STOP.
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Request a copy of, or deletion of, the personal information we hold about you.
To make a request, email support@patriotspetcare.com or call (803) 722-4024.
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Children's Privacy
Our website and services are intended for adults, and you must be at least 18 years old to create an account, consistent with our Terms of Service. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
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Changes to This Policy
We may update this policy from time to time. When we do, we will revise the “Effective” date at the top of this page. Significant changes will be communicated where appropriate.
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Contact Us
Patriot’s Pet Care, L.L.C.
4350 Century Division Ave, STE #10330, Columbia, SC 29207
patriotspetcare.com · (803) 722-4024 · support@patriotspetcare.com