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LEGAL · POLICIES
SMS & Mobile Messaging Policy
Patriot’s Pet Care · Fort Jackson / Columbia, SC · Effective upon publication
This SMS & Mobile Messaging Policy explains how text messaging works at Patriot’s Pet Care (“PPC”), including how you opt in, how to opt out, and what to expect. It supports our compliance with carrier requirements and the TCPA.
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Program Description
Patriot's Pet Care offers optional text messaging to Welcome Home Program members and customers who choose to opt in. Text messaging is never required to create an account, join the Welcome Home Program, or use any PPC service
If you opt in, messages may include:
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Identity verification at sign-up, sent only when you enter a mobile number and request a code.
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Customer-care messages, such as appointment reminders and service updates, sent only if you check the Customer Care consent box.
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Wellness reminders, such as a monthly weight-check prompt.
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Promotional offers, sent only if you check the separate promotional box.
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How You Opt In
Text messaging at Patriot’s Pet Care is always optional. It is never required to create an account, access the Welcome Home Program, or purchase any service. Providing your mobile number is optional.
All text message consent is collected at https://www.patriotspetcare.com/sms-consent, where three separate and independent consents are presented:
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Identity verification (one-time). If you choose to enter a mobile number, we send a single one-time verification code to confirm the number belongs to you. This code is sent only at your request, when you select “Send Code.”
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Customer Care messages. Collected by a dedicated checkbox that is unchecked by default. You must actively check it. It covers appointment reminders, reservation updates, service notifications, Welcome Home Program updates, wellness reminders, and educational resources you request.
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Promotional messages. Collected by a third, separate checkbox that is unchecked by default and is never required.
Checking one box does not opt you in to the others. Declining all of them does not affect your account, your membership, or any service you receive from us.
Customer Care consent language, as shown at sign-up:
“Yes — send me Customer Care text messages. By checking this box, you agree to receive recurring automated Customer Care text messages from Patriot’s Pet Care at the mobile number you provide, including appointment reminders, reservation updates, service notifications, Welcome Home Program updates, wellness reminders, and educational resources you request. Consent is not a condition of purchase, of creating an account, or of participating in the Welcome Home Program. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help.”
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Message Frequency
Message frequency varies depending on your account activity and the message types you opt in to (for example, a welcome message at sign-up and a wellness reminder about once a month).
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Cost
PPC does not charge for the texts, but message and data rates may apply depending on your mobile carrier and plan.
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How to Opt Out — STOP
You can cancel text messages at any time by replying STOP to any message. After you send STOP, we will send one confirmation, for example:
“Patriot’s Pet Care: You are unsubscribed and will receive no further messages. Reply HELP for help or call (803) 722-4024.”
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How to Get Help — HELP
Reply HELP to any message for assistance. We will respond with our business name and contact information, for example:
“Patriot’s Pet Care: For help, call (803) 722-4024 or visit patriotspetcare.com. Reply STOP to unsubscribe.”
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Your Consent and Privacy
CARRIER-REQUIRED DISCLOSURE
Patriot’s Pet Care does not sell, rent, or share your mobile phone number, SMS opt-in, or messaging consent with any third party or affiliate for their own marketing purposes. Your consent is used only to send the messages you signed up for.
We use Twilio to deliver messages on our behalf. For full details on how we handle your information, see our Privacy Policy.
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Carrier & Message Delivery
Message delivery is subject to your wireless carrier's network availability and device settings. Patriot's Pet Care cannot guarantee the delivery, timing, or availability of every text message. Wireless carriers are not responsible for delayed or undelivered messages. Message and data rates may apply based on your mobile service plan.
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Contact Us
Patriot’s Pet Care, L.L.C.
4350 Century Division Ave, STE #10330, Columbia, SC 29207
patriotspetcare.com · (803) 722-4024 · support@patriotspetcare.com